Privacy policy

This privacy policy sets out how AISKOOL uses and protects any information that you give us when you use this networking platform (AISKOOL Community) on the website www.AISKOOL.com.

Our Platform is designed to render the education to the children, who are enlisted with our platform and the parents by registering on our platform accord their consent for the use of the platform by the child.

This Privacy Policy is applicable to employees, customers, subscribers and any other persons who disclose Personal Information (defined below) to the Company such as subscribers, vendors, suppliers, distributors, licensors, licensees, agents, representatives, sub-contractors or advisors of the Company.

By choosing to visit and / or avail any services provided by Company, you agree to this Privacy Policy (as amended from time to time).

AISKOOL is committed to protecting the privacy and confidentiality of personal information (Personal Information) about its employees, customers, business partners and other identifiable individuals.

AISKOOL’s policies, guidelines and actions support this commitment to protecting Personal Information. AISKOOL bears a personal responsibility for fulfilling the following general principles for collecting, using, disclosing, storing, accessing, transferring, or otherwise processing Personal Information. We endeavour to keep your personal data and non-identifiable data separate, and use each independently. If personal data is combined with non-identifiable data, it will be treated as personal data.

We are governed by the provisions of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data

The general principles are:

1) Fairness

AISKOOL will collect and process Personal Information fairly and lawfully and will provide clear notice about such practices.

2) Purpose

AISKOOL will collect Personal Information only if it is relevant to a legitimate business purpose. AISKOOL will state that purpose where required by law (and where practicable if not required by law), and AISKOOL will process this Personal Information in a manner consistent with the purposes for which it is collected.

3) Accuracy

AISKOOL will strive to keep Personal Information in a form that is as accurate, complete and up-to date as is necessary for the purpose for which it is collected.

4) Disclosure

AISKOOL will make Personal Information available inside or outside AISKOOL only in appropriate circumstances and only in accordance with its stated practices.

5) Security

AISKOOL will implement appropriate measures to safeguard Personal Information and will provide appropriate resources to fulfill this objective. AISKOOL will also require third parties collecting, storing, or processing Personal Information on behalf of AISKOOL, if any, to process it only in a manner consistent with AISKOOL’s Data Privacy Policy.

6) Access and Redress

AISKOOL will provide individuals with appropriate access to Personal Information about them. AISKOOL will try to resolve questions and problems that may be raised by such individuals.

AISKOOL and its affiliates (collectively, "AISKOOL", "we", "us", and "our") respect your privacy. Please read the following to learn more about our Privacy Policy ("this Policy"). This Policy applies to AISKOOL websites, products, and services that display or provide links to this Policy.

This Policy describes how AISKOOL processes your personal data, but it may not address all possible data processing scenarios. AISKOOL may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.

This Policy describes:

1. Collection of Information
2. Use of Information
3. Cookies
4. Disclosure of Information
5. How We Protect and Retain Your Personal Data
6. How We Process Children's Personal Data
7. Third-Party Providers and Their Services
8. Updates to This Policy
9. How to Contact Us

1. Collection of Information

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as gender, postcode, preferences and interests
• Profile Photo
• Username or Login Ids on other platforms such as Facebook and Google

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

2. USE OF THE INFORMATION

AISKOOL may share your information with its business partners, third party customers, suppliers or service providers. These business partners, customers, suppliers and service providers shall be contractually obligated to keep your information confidential and secure and they shall be required to use your information only for the needs of the services that are promised or entrusted to them.

We shall store and use this information to communicate with you, resolve your concerns, help promote safe use of the Website, collect fees or any other money owed by you, measure consumer interest in the Services provided by us, inform you about online and offline offers, services, and updates, customize your experience, detect and protect us against error, fraud and other criminal activity and/or set in motion the delivery of the products which are ordered by you. We may also use the said information to update our records, maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise, updates and services that might be of interest to you. You must note that you are under no obligation to provide such information in the event you do not want to register with us on our Website and avail our offers, recommendations, updates and the like.

Subject to the above paragraphs, AISKOOL shall not sell, rent or provide your information to third parties without your consent, except pursuant to a court order or to comply with applicable law or to protect the rights or interests of AISKOOL. Further, in order to prevent unauthorized access to or illegal interception of your information by third parties, maintain data accuracy and ensure correct use of information, AISKOOL shall employ reasonable security practices and procedures and current internet security methods and technologies in compliance with Information Technology Act, 2000 and subordinate legislations framed thereunder.

3. Cookies

Please note that a “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser.

We may use cookie and tracking technology depending on the features offered.

No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.

4. Disclosure of Information

We may, as directed or approved by you, disclose the information that we collect in the following circumstances:

• To network administrators, and other users authorized by you to access the requested information;
• To third-party service providers;
• To third-party apps, websites, or other services that you can connect to through the Services;
• In connection with a substantial corporate transaction, such as the sale of our Services, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy or insolvency;
• To protect the safety of any person; to address fraud, security or technical issues; or to protect Workplace’s rights or property; and
• As otherwise directed or authorized by you.

Legal Requests: If we receive a subpoena, warrant, discovery order or other request or order from a law enforcement agency, court, other governmental entity, or litigant that seeks data relating to the Services (collectively a “Legal Request”), we will make reasonable attempts to direct the requesting party to seek the data directly from you. If we ask the requesting party to direct the request to you, we will provide your contact information to the requesting party. If legally compelled to produce information and unless legally prohibited, we will use reasonable efforts to notify you. We will direct any requests for information under data protection laws to you unless prohibited by law.

Aggregate or de-identified data: We may also disclose information that has been aggregated or that otherwise does not personally identify you to third

parties and affiliates who may use it for analytics, trends and analysis to improve and provide our products and services.

5. How We Protect and Retain Your Personal Data

We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorized access, modification or disclosure. We use latest secure server layers encryption and access control on our systems. We have provided multiple levels of security to safeguard your app by Login/Logout option. Please do not share your login, password and OTP details with anybody.

We don’t collect or retain your personal financial information such as bank account, debit card or credit card data.

6.How We Process Children's Personal Data

A child's personal data is collected with prior parental consent, we will only use or disclose the data as permitted by law, with the explicit consent of the child's parents or guardians, or when necessary for the protection of the child. If we accidentally collect a child's personal data without verified prior consent from the child's parents, we will attempt to delete the data as soon as possible.

7.Third-Party Providers and Their Services

Our website may contain links to other websites which are not maintained by us. This privacy policy only applies to us. You are requested to read the other websites’ privacy policies when visiting these websites.

8. Updates to This Policy

AISKOOL Community reserves the right to amend or update the terms of this Privacy Policy without giving any notice to you. It is advised that you regularly go through our Privacy Policy to make sure you are aware of the changes, if any. Further, AISKOOL allows you to review, change, update or delete your account information at anytime. AISKOOL, however, reserves the right to verify and authenticate your identity for the same.

Return/Exchange Policy

We work hard to deliver excellent quality STEAM products in the market. If the purchased product does not meet your expectations, you can call our customer service either by calling us at 9967478289 (Working hours: Monday to FRIDAY , 11.00 am to 6 pm) or by sending us an email at pro.aiskool@gmail.com within 24 hours of delivery.

Terms and conditions for return/exchange:

A return policy is implied only where the product has defects or damage. We do not accept returns in case of wrong product selection made by the customer. Also, general reasons such as not liking the colour, design, fit etc. would not be considered for return. We suggest you to go through all product specifications, images, description, fit/size etc. before purchase. If the product that you received is defective or damaged, please inform the company with photographs within 24 hours of delivery via email at pro.aiskool@gmail.com

Product should not be damaged and must be returned with complete accessories and in good condition with original packaging. In case, the returned product does not meet the aforementioned conditions, it will not be accepted and will be returned back to the customer at their expense and the amount will not be reimbursed.

Kindly ensure that the returned product is securely packaged in original packaging to avoid any damage during transportation. Shipping Charges if any shall NOT be refundable.

Please note that we don’t have any pick-up facility , Kindly courier at customers cost

All our policies are subject to change. Kindly visit www.aiskool.com for the latest policy updates.

Acceptable Scenario for Returns:

• Products have a manufacturing defect
• Product delivered in damaged condition

Refund Policy: Customer refund requests will be processed through NEFT within 20 working days after the quality check has been done on the given product by our customer service.

How to Contact Us

You may contact us on any aspect of this policy or for any discrepancies/grievances with respect to your Personal Data, by mailing to: info@aiskool.com